Return & Refund Policy – Fiona World

Effective Date: 30 October 2025
Website: https://fionaworld.com

Thank you for shopping with Fiona World. We take great care to ensure your satisfaction with every purchase. If you are not completely happy with your order, please review our return and refund policy below.

1. Return Eligibility

  • Returns are accepted within 3 days of delivery.

  • Items must be unused, unwashed, and in their original packaging with all tags attached.

  • Return shipping costs are the customer’s responsibility, unless the item is defective or incorrect.

  • Sale or discounted items cannot be returned or exchanged.

2. Return Process

  1. To start a return, contact our support team at support@fionaworld.com or call +91-1147652490 / +91-1135816771 within 3 days of delivery.

  2. Provide your order number, reason for return, and a photo of the product (if defective or incorrect).

  3. Once approved, ship the item to the address provided by our support team.

  4. After inspection, we will notify you about the approval or rejection of your return.

3. Refunds

  • If your return is approved, a refund will be issued to your original payment method within 7 business days after the item is received and verified.

  • Shipping charges are non-refundable.

  • You may also request an exchange for another item of the same value if available.

4. Damaged or Wrong Items

If you receive a damaged or incorrect product, please contact us within 7 days of delivery with your order details and supporting photos. We’ll ensure a prompt replacement or refund.

5. Non-Returnable Items

  • Gift cards, personalized, or custom items

  • Items bought during clearance sales

6. Contact for Returns

📧 Email: support@fionaworld.com
📞 Phone: +91-1147652490, +91-1135816771
📍 Return Address: H. No. A-243, Gali No. 5/7, Samta Vihar,
Mangal Bazar Road, North West Delhi – 110042

We value your trust and strive to make your shopping experience at Fiona World smooth, secure, and satisfying.